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The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
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Cloud Services and the SMB Revolution
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Office 365 Migration Made Easy
Migrating over to Office 365 has never been easier with CCS Technology.
The Advantages of Working with I.T. Pros
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5 amazing things you can do with cloud ERP
/in Blog, Productivity /by wpengineCloud ERP (Enterprise Resource Planning) is changing the business game. According to Forbes, “Cloud ERP is the fastest growing sector of the global ERP market with services-based businesses driving the majority of new revenue growth.”
They cited the increased flexibility and speed of cloud ERP as chief factors in the fast-emerging system’s success.
What does this mean for growing SMBs? In addition to the myriad advantages cloud systems provide over their on-premises counterparts, making use of cloud ERP opens the door to some interesting capabilities you might not have considered. The following are just a few examples.
1. You can go mobile
If you’re accustomed to using on-premise ERP, you already know you have to stay connected into the local server to gain access to it. This isn’t the case with cloud ERP.
As a cloud-based system, you can pull up information from your cloud ERP anywhere you have an internet connection, on almost any device. This increased availability translates to an improved ability to collaborate with your team and freedom to engage in critical business while on the go.
2. You can streamline your operations
As a function of cloud ERP’s accessibility and mobility, you can streamline your business operations and productivity. You needn’t wait for an onsite connection to perform critical tasks. You can perform those tasks wherever and whenever you choose.
Let’s use accounting as an example.
Working in tandem and on the go, you and your team can ensure that accounts are always accurate and current. This also grants a real-time look at your accounts/finances—an invaluable benefit in situations where every moment counts.
3. You can scale more easily
With cloud ERP, you aren’t “locked in” as restrictively as you might be with on-premise ERP. This means you can scale-up—adding new features and functions as they become necessary—more easily. You can grow at your own pace and improve your business more strategically than before.
4. You can stay up-to-date automatically
When using on-premise ERP, the downtime and scheduling woes of software updates are often a major hassle. You might have to shut down your system entirely to perform said updates, and may even lose some of the customizations you had in place.
With cloud ERP, you can perform updates automatically without affecting your business or losing integrations and customization. The process is quicker, simpler, and more conducive to allowing your business to continue moving ahead at full steam.
5. You can maintain tighter security
With cloud ERP, you can manage security concerns more easily than with on-premise ERP. The cloud-based solution mitigates the need for team members to save sensitive files to their devices. They can access what they need through portals and dashboards.
And in the event a device goes missing, you’ve reduced the likelihood of important information falling into the wrong hands.
A dual advantage here is that with most of your information stored in the cloud, you’re already ahead of the curve if disaster strikes at your place of business and you need to implement your business continuity plan to stay in action.
Keep the cloud in mind when selecting your ERP
The amount you can do with cloud ERP will often outclass what’s capable with an on-premise ERP system. Be sure to work with a provider who understands the finer points of cloud ERP implementation to maximize your potential benefits.
Client Testimonial: JA Watts
/in Blog, Managed Services /by wpengine“I definitely think CCS Technology goes above and beyond in terms of customer service.”
– Cynthia Yang
HR Generalist, JA Watts
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3 different approaches to CRM systems
/in Blog, Customer Relationship Management, Productivity /by wpengineIt’s essential that you have a CRM system (Customer Relationship Management) for managing customer data. Deciding which type will best fit the needs of your business will depend on various aspects of your company, including your budget and who’ll be using it.
There are three general types of CRM systems to choose from.
Implementing a basic CRM system
A basic CRM system is your general cloud-based implementation. The configuration would be limited to UI layout, with built-in configuration that would edit necessary fields. This type of CRM typically does not include any type of customized coding or involve any extensive processes.
This is a basic cloud solution that can provide standard functions, yet is still powerful enough to make a difference for your company.
Using this type of CRM system, you would likely focus on one single component of the modules such as sales, which would further limit the scope. Pre-built additions can be added to the basic CRM.
A basic CRM also involves transferring data of your accounts, contacts and leads into a CRM application. It won’t be necessary for the user to have all the data entered manually before using the application. With a basic CRM, a company can implement and use the CRM solution with a minimum amount of costs and in the shortest time. Some of the benefits include saving time in tracking and consolidating customer information.
Choosing a standalone CRM system
Standalone CRM is considered the superset of a basic CRM system.
This will involve the implementation of more complex processes including custom reporting, custom views, customized workflows and add-ons. Some of the benefits include the following:
It’s important to note that the data migration sometimes involves multiple sources which can require the need for data cleansing.
For a company that decides to use a standalone CRM, employee training will be required. CRM training for administrators will also be required if the business plans to self-maintain this kind of CRM application. This training will help those using the system gain greater efficiency and enable your company to better understand and meet the needs of your customers.
The benefits of an integrated CRM system
Integrated CRM includes the range of a standalone solution while integrating the CRM application with an external system. An external system could include an ERP application, different websites or some type of home-grown application.
This enables the systems to share data.
The integration of systems can be accomplished by either using some type of commercial off-the-shelf middleware application or by custom programming. By creating your own website to function seamlessly with the CRM system you’ll find there are several benefits for your business.
Companies using an integrated CRM solution will need to provide training for their employees. And, like a standalone CRM system, administrator training for an integrated CRM will also be needed if the company plans to self-maintain the CRM application.
We recommend finding an experienced technology company to assist with both implementation and maintenance of your CRM system, no matter which type you choose. Many managed IT services providers can help with your CRM, in addition to other critical areas like cloud solutions, enterprise resource planning, security services and basic IT support.