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When it comes to IT services, knowledge is power. The single most valuable thing we can pass along to our clients is our expertise.
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Case Study – Healthcare – Skyway Behavioral Health
Start Up Requiring Robust Infrastructure – From Planning to Implementation
The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
Learn more about the benefits of partnering with a managed services provider.
Cloud Services and the SMB Revolution
Learn more about how Cloud Services from CCS make your life easier.
Office 365 Migration Made Easy
Migrating over to Office 365 has never been easier with CCS Technology.
The Advantages of Working with I.T. Pros
Learn how working with a seasoned technology pro makes your work easier.
Closing Common Cybersecurity Holes
Learn several critical cybersecurity tips and tricks any SMB can use.
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Choose the Right Managed Services Provider for Your Business
/in Blog, Managed Services /by Chris HigginsOnce you consider the big benefits of using managed services and understand how they’ll help your business, you can confidently make the decision to use a managed services provider to handle your information technology. Next you need to select the right managed services provider to get the best results.
There are many factors you’ll want to consider, including:
Download our guide to managed services to learn more about how managed services can help your business. Then contact us to learn why you should choose CCS Technology Group for your managed services provider.
How to Manage Your Business Processes in One Solution
/in Blog, ERP Software /by Chris HigginsImplementation of ERP software will drive review of business processes — it goes hand in hand with preparing the install and configuration of the software to suit a company’s needs. Review and adjustment of the way a business operates will dictate how the ERP solution is rolled out for a unique client.
Business process management is like creating a roadmap. After all, it is very unlikely to undertake a long journey without first procuring a map and planning a route. Being able to visualize a destination can reveal pitfalls, as well as various avenues before untraveled.
Reviewing what is working for a company and what is not will help to identify what is needed in the ERP system. Modern ERP systems should deliver adaptable cloud and mobile technology, ideally with an all-inclusive user licensing model. When moving to the cloud, a company should benefit from real-time visibility of the business anytime, anywhere, and on any device.
A full suite of integrated business management applications — including financials, distribution, project accounting, and CRM, as well as separate editions for field service, commerce, manufacturing, and construction — offer one solution that has the ability to bring together the entire organization. A solid ERP vendor will also have established partnerships to integrate just about any application a company could use.
There are various levels of business process management to consider when designing and implementing a new ERP solution:
Business Process Management (BPM) — This is a holistic approach used to evaluate, improve, and align business processes to meet the overall goals and strategy of the organization; it can enable a business to be more efficient and flexible to change.
Business Process Improvement (BPI) — Examining key processes within an organization helps to determine competitive differentiators. Initially, a business will identify the current state and primary key performance indicators to measure success; then, a company needs to determine a root cause, validate it, and improve processes to optimize ultimate efficiency; and finally, a control plan is put in place to monitor the ongoing process and ensure checks are put in place that trigger appropriate responses if key metrics fall short.
Business Process Reengineering (BPR) — Sometimes more radical change is in order. This is typically the case when current processes are unable to be improved with minor changes, and, instead, require redesigning from scratch, creating a new process from start to completion.
Business Process Optimization (BPO) — Existing processes within the business are assessed and methods are sought to improve them — all with the intention of reducing the company’s overall cost to produce.
Acumatica addresses the process of identifying and updating the business process to ensure a successful ERP implementation. Read the blog for further insight from this award-winning vendor.
Our goal at CCS Technology is to deliver responsive, effective, and convenient IT support to make companies run more efficiently. Read customer testimonials or contact us to learn more about partnering with us to meet your business goals!
Don’t Lose Your Files to Ransomware
/in Blog, Business Continuity, Security /by Chris HigginsThink about that panicky feeling you get when you lose one file. Now scale that feeling up and imagine the panic after losing all your files. That’s how you’ll feel if a ransomware attack makes it impossible for you to access any of your data.
Ransomware is a kind of malware that holds your data hostage. When you’re attacked by malware, it encrypts all your data. Since you don’t have the key, you aren’t able to read it. Typically you’re asked to make a payment in cryptocurrency in exchange for the key. If you don’t pay up by the deadline, the key is discarded and your data is lost for good.
Ransomware can be difficult and time-consuming to recover from; one town had to rely on typewriters when their computers were down after an incident. If you don’t have typewriters tucked away in a closet, here are some options to help prevent and respond to ransomware incidents.
Prevent Ransomware Attacks
It’s impossible to completely protect yourself from a ransomware attack; like any other malware, they spread through phishing and social engineering methods that trick your employees into opening dangerous attachments. Training employees is important but not foolproof.
Keeping up with your operating system patches is an important measure, as it reduces the number of vulnerabilities for hackers to exploit. You should also use antivirus software and whitelisting software to block malware and prevent unapproved applications from executing.
Ensure you have a reliable backup and disaster recovery process. This won’t prevent you from becoming a ransomware victim but will reduce the panic if you do.
Recover from a Ransomware Attack
The first thing to know about recovering from a ransomware attack is that you should never ever pay the ransom! For one thing, there’s no guarantee that you’ll receive the decryption key. Plus, once you pay ransom, you’ve shown that you’ll pay ransom, and you make yourself a target for additional ransomware attacks with bigger and bigger ransom demands.
Identify the ransomware that attacked you and see whether there’s a decryptor. This will let you recover your locked files without paying the ransom.
If there isn’t a decryptor (and it’s really not that likely you’ll find one for the exact version of the attack that victimized you), you’ll need to do a scan to remove the malware from your system and then restore files from a clean backup. Unfortunately you’ll lose any new files or modifications made between the time the backup was created and the time you were encrypted—good motivation for doing backups at least nightly. You’ll need to make sure the backup isn’t infected with the malware as well, as some ransomware can attack shared drives.
Then protect yourself from future attacks by hardening your cybersecurity strategy and making sure your backups aren’t vulnerable, perhaps by storing them in the cloud. CCS Technology Group information security services help you develop and implement an approach that protects you against ransomware and the many other common malware threats that target your systems. Contact us to learn more.