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Start Up Requiring Robust Infrastructure – From Planning to Implementation
The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
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Cloud Services and the SMB Revolution
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Office 365 Migration Made Easy
Migrating over to Office 365 has never been easier with CCS Technology.
The Advantages of Working with I.T. Pros
Learn how working with a seasoned technology pro makes your work easier.
Closing Common Cybersecurity Holes
Learn several critical cybersecurity tips and tricks any SMB can use.
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Disaster Data Recovery: Are You Prepared?
/in Blog, Managed Services, Security, Work From Home /by Chris HigginsMost businesses have now gone digital, taking their processes online and storing data in the cloud and whatnot. While speedier transactions and greater portability make this technique very convenient, it also poses some risks. One of these is the risk of digital disasters and possible security breaches from all directions. In other words, if you aren’t vigilant, all of your company’s data can be stolen or encrypted. Do you have a disaster data recovery plan in place that meets all of your requirements?
Unforeseen Disasters And Breaches In 2021
In recent years, there have been numerous disasters that have affected global companies in different industries. Most of the attacks in 2021 came in the form of ransomware that took advantage of human gullibility.
The electronics company Acer took a hard blow in cyber-attacks in 2021. Overall, they ended up dealing with a $50 million ransom demand that a notorious hacking entity called ReEvil supposedly asked for in exchange for the return of a massive amount of stolen digital data.
In April of this year, Facebook suffered a security breach that exposed the personal information of over 530 million users. Screen scraping is a technique used by hackers to get information from websites. It’s how they were able to access the data files of almost 92% of LinkedIn members and obtain personal details like emails or phone numbers!
Because of the lockdowns and work-from-home setups, previously protected information became exposed in the digital world. Luckily, most companies had reliable security policies that protected data coming in and out of their office networks. However, with most individuals working remotely and using devices, it is difficult for a corporation to keep control over their security network, necessitating an upgrade.
The Importance Of Proper Preparation And Safeguarding Your SMB
Business owners often make the mistake of believing that something like this will never happen to their company. They like to believe that because they are a tiny firm, no hacker would be interested in attempting to compromise them. As a result, many don’t even bother to take precautionary measures to protect their small or medium-sized businesses from potential threats.
Unfortunately, small and medium-sized businesses are easy to crack and are typical targets of these hackers. Many companies lack the appropriate infrastructure and security tools to protect themselves from cyberattacks. To keep from being a victim, you must partner with a managed services provider that can provide you with an ironclad disaster data recovery plan.
Creating A Good Disaster Recovery Plan
Disaster data recovery is a serious matter that should not be taken lightly. The process of developing this plan entails a great deal of deliberation and decision-making.
Begin by defining a sensible recovery time objective (RTO). This process is the amount of time you expect to be fully back on track after disaster strikes. The shorter the RTO, the more expensive the disaster data recovery will be, so you need to consider this.
Also, make sure to clearly outline the duties and responsibilities of each individual employee in your organization. In addition, establish a clear communication plan as well as security protocols.
Of course, the most crucial parts of disaster data recovery are having offsite data backup and installing dependable and updated anti-spyware tools on all the devices used for business procedures. You should also test your disaster recovery plan with your staff. That is the only way to find out if it works.
Hire A Professional MSP For Disaster Recovery
As you can imagine, disaster recovery is a complex matter. If you want to know that your plan can protect you, the best option is to have a fully managed disaster data recovery solution from a reliable MSP. 2021 slammed us with a plethora of serious security threats for SMBs, and it’s scary to think of what 2022 might bring.
Ensure the safety of your company now before it is too late! Contact us today, and we will show you how.
AI (Artificial Intelligence): Where It’s Going?
/in Blog, Productivity /by Chris HigginsA Brief History of AI
It’s not clear when or where the concept of artificial intelligence first began. Research started in 1956 in Dartmouth College, where millions of dollars funded what would turn out to be costly dead ends due to the unforeseen complexities of the project. AI research and development went on a rollercoaster ride after that, with investors alternately getting excited and then losing interest because of the lack of progress. It was after the turn of the century that AI began to see real-world usage. Not just in academics, but also in practical applications. New technology has enabled the integration of AI in research, education, as well as industry. Areas such as e-commerce, gaming, automobiles, healthcare, even agriculture.AI as a Crucial Element in Businesses of Tomorrow
As of today, artificial intelligence has already permeated several of the crucial processes that are part of the regular management of any kind of business in the form of AI SMB automated business processes, procedures, and functions. It has made possible countless forms of advancement in the areas of online selling, inventory, and cybersecurity. All of these are vital to the successful operation of any business. Many AI SMB automated business processes are generic and apply to many businesses across different industries. Some examples of these are order processing, purchasing, quality assurance, and billing. Some are more industry-specific, like medical assessment or drug approval for the healthcare industry or trip booking and agent billing for the travel industry.Common Automation Processes for Small and Medium Businesses
Let’s look at some simple and useful automation processes that can increase productivity and improve revenue for your small or medium business.Email Auto-Responder
When a customer reaches out to your business and receives no reply for months, it can be very frustrating and could give them an unpleasant impression of your business. An auto-responder feature with a personal touch prevents this. The automation process can also direct the email to your sales team, letting them take over as soon as possible.Marketing Automation
Many Customer Relationship Management or CRM systems include a marketing automation feature that allows you to execute an email campaign to all relevant contacts and turn them into actionable sales leads for your business.Scheduling Software
This type of business automation eliminates a lot of wasted time when booking appointments. The system will automatically schedule your meetings and let everyone involved know by updating the calendar.Chat Bots
A chatbot is a perfect tool for providing your clients with answers when customers have questions for you. Setting up a chatbot might require some time and effort. But once completed, AI will take over, and the process will be fully automated.Keep up with the Latest AI Features with MSP Services
We are continuing to move towards a future where AI SM automated business processes are a part of daily life. Incorporate the latest Artificial Intelligence features that will help you grow your business. Contact us now and upgrade your system before the New Year begins!A Second Look at your Hybrid Workforce
/in Blog, Business Continuity, Productivity /by Chris HigginsIn the last two years, companies worldwide have transitioned from a traditional office setup towards a hybrid workforce model as a part of a solution to the pandemic situation. While many employees are going back to the office, physical capacity in the workplace is still limited, and many companies need to make adjustments to accommodate everyone. Many businesses are finding that using a hybrid workforce is a solid long-term solution.
Connecting Everyone through Teams
In a hybrid workforce environment, employees get divided into teams where some complete work at the office while others do their job from remote locations, usually from their homes. It lets work get completed while allowing social distancing.
The challenge for management is unifying their team and getting them to work as a unit, despite having employees working in separate physical locations. This setup is where a hybrid solution comes in. A working system comes with tools like stable network infrastructure and reliable and organized features that boost productivity. And, at the same time, the tools allow employees to coordinate seamlessly with other team members in the company for a consistent and coherent workflow.
Benefits of the Hybrid Workforce System
The main objective of a hybrid system is to create balanced work productivity and to maintain consistent team effort regardless of the location of the workers. Besides the obvious benefit of allowing companies to continue operating in the face of the pandemic, a hybrid workforce also provides multiple benefits to both the employer and the employees. In fact, because of these benefits, many employers have decided to utilize the hybrid system as part of their permanent work setup.
Reduced Physical and Emotional Anxiety
While it has been going on for almost two years, the pandemic is still far from over. Many people are still hesitant to take public transport. Many also avoid taking their work to public, nonsecure Wi-Fi settings. With a hybrid system, anxiety from these issues is eliminated for everyone.
More Economical
For the employer, a hybrid setup will dramatically reduce expenses with rental space or office maintenance. This will help free up funds for other aspects of the business. For the employee, there will no longer be a need for a daily commute. The cost will also reduce, helping you control the budget.
More Access to Resources
In a hybrid setup, employers can also hire international talents and not just local ones. Employers can easily employ services from workers from any part of the world. With the wide availability of online IT management services, it is easy to keep your technology ahead of the competition.
Taking a Cue from Microsoft’s Approach in Hybrid Workforce
Migrating any business into a hybrid workforce environment is a lot of work. The process is not overnight. Microsoft came up with an approach that we could follow and developed powerful tools that we could all use to navigate the challenges of the transition.
If you have not yet taken any steps to shift to a hybrid system, now is the perfect time to go through Microsoft’s Hybrid Work: A Guide for Business Leaders. You’ll learn more about the need to make the transition. How it can benefit your company and your employees, and how to make the shift successfully.
Microsoft Teams Rooms is one of the many innovative tools Microsoft has developed to support hybrid workforce environments. It will connect remote workers in the office using tools that are powerful, flexible, secure, and easy to use. If you do not use the Microsoft Suite, you can always use ZOOM or similar programs.
Up Your Hybrid Workforce Game with our Help
Working with an MSP is the most efficient way to achieve the highest productivity out of your new hybrid workforce. We can provide you with all technical advice and security as you shift your business to online usage. We use state-of-the-art tools to keep you ahead of the competition. Also do all kinds of assistance in terms of hardware, software, data storage, and online support. Contact us today to learn how to flawlessly integrate your existing work setup into an efficient hybrid workforce system.