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The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
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Cloud Services and the SMB Revolution
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Office 365 Migration Made Easy
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The Advantages of Working with I.T. Pros
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Make Sure Your Disaster Recovery Plan Isn’t Just Words on Paper
/in Blog, Business Continuity /by Chris HigginsA written disaster recovery (DR) plan is a good start towards making sure your business can resume operations after an outage, but you won’t know how good those words are until you put them into action. Because you don’t want to find out your plan is incomplete or incorrect during a crisis, it’s important to schedule periodic disaster recovery tests to try out your plan before you need to execute it for real.
Types of Disaster Recovery Tests
There are several different ways you can test your plan:
Learn more in Craft An Effective Disaster Recovery Plan.
Disaster Recovery Test Follow-up
Whichever test strategy you choose, the test process isn’t over when the final system is brought back online. After the test, the DR plan needs to be updated to reflect:
In addition, you should always consider how the plan would have worked if this was an actual, unscheduled outage.
Learn more in Don’t Improvise Your Way Through Disaster Recovery.
Repeat the Test
If there were major failures during the test, take time to revise the plan to reflect those problems and then schedule another test to verify the corrections. If the recovery process mostly worked as planned, you can wait until your next regularly scheduled test—usually annually, though some prefer twice annually or even quarterly—to test the update.
CCS Technology group offers disaster recovery planning services. Disaster recovery testing is an important part of your business continuity strategy. Contact CCS Technology Group to learn more about writing and testing your DR plan.
Digital Transform in the Distribution Industry and How Cloud ERP Can Help
/in Blog, Distribution Industry /by Chris HigginsDiscussions about digital transformation often lead off with the phrase, “Just imagine if…” Just image that you could use Internet of Things (IoT) sensors to build a new kind of relationship with customers. Just imagine that you could track an order from receipt through delivery in real time. For a lot of companies, it’s pie in the sky. In distribution, the pie has already been served. You just have to order a slice. You don’t have to “just imagine” a digital transformation if you have the right tools.
Digital Transformation, the Concept
What is digital transformation? Briefly, digital transformation is a concept that started out in life as marketing hype but is quickly becoming reality. At its core, digital transformation involves using advances in application integration technology, cloud computing, data analytics and “edge computing” IoT devices to transform your relationship with customers, employees and partners. It enables you to venture into new business models and competitive strategies.
Digital Transformation in Distribution
The distribution business was actually an innovator in the practices that now comprise digital transformation. Distributors adopted computer-based order tracking, inventory management and the like years before anyone else. You may not remember, but before about 1990, if you shipped a package, you had a 0% chance of knowing when it was going to be delivered. You could call the carrier and ask, but they didn’t know.
Today, instant online or phone-based order tracking, along with dozens of comparable real-time processes, are simply an expectation of doing business. The problem with this is that once business practices become a given, they are no longer competitive. If every distribution company offers online order tracking, your distribution business is another dime, among dozens. Learn more in Looking at 2020 Distribution Industry Trends with ERP in Mind.
The challenge—and opportunity—for distribution companies is to use technology to take the business to new levels of efficiency and competitiveness. This is not always easy, but the tooling is definitely available to make it happen if you want it. With cloud ERP solutions like Acumatica, distributors can implement a range of digitally transformative processes and practices in their businesses. These include:
Acumatica Distribution Edition delivers, giving your business control over their supply chain and logistics activities, including warehouse management, inventory management, and order management. Built in the cloud and customized for your needs, Acumatica helps companies improve customer satisfaction, reduce order times, and control costs across the entire supply and distribution chain.
CCS Technology has considerable experience in the distribution vertical, equipping clients with industry-specific tools that ensure a smooth process, top-notch security, and consistent reliability. We’ll make sure your clients can count on you. Contact us to learn more.
Additional Distribution Resources
Benefits of ERP Software for Distribution Business Management
Making the Most of KPIs in Distribution
5 Reasons Distributors Need ERP Software
Choose the Right IT Service Type to Best Meet Your Business Needs
/in Blog, Managed Services /by Chris HigginsIT services come in several different forms. If the service type you choose doesn’t match your requirements, you won’t get the benefits you expect and will likely be disappointed by your experience. Make sure you know what different IT services offer so the one you select is a good fit for your business.
1. Break-fix
Break fix services provide support to fix problems after they occur. When hardware breaks or software fails, you can call the break-fix company to investigate and resolve the problem. This approach is entirely reactive and doesn’t look beyond the immediate problem.
2. Contractor
A contractor is effectively an addition to your staff without adding a permanent employee. Through the contracting agency, you’ll select someone with the appropriate skillset for the job. They then work under your direction on whatever assignment you give to them. While contractors are sometimes called consultants, a contractor’s services are less independent than true consulting.
3. Consulting Services
Consultants are brought in to solve specific problems. Unlike contractors, consultants are expected to think independently to develop solutions to larger problems. The scope of the consulting work is up to you. Generally, you provide the consultants a statement of the problem; they investigate to determine the requirements, propose a solution, and complete the project implementation.
4. Outsourcing
When you outsource your IT to a provider, you hand over control of your IT resources to the outsourcing firm. They handle all the ongoing support. Unless you request a project to expand or upgrade your IT technology, the focus is on maintaining your current infrastructure.
5. Managed Services
With managed services, as with outsourcing, you rely on a provider and their staff to provide you with IT services including monitoring and support. However, unlike outsourcing, the managed services provider looks towards your future needs. Outsourcing is “outside” of your business. Managed services providers are partners with your business and take ownership of resource-related issues, including making sure the infrastructure will support your business as it changes. They can recommend and implement the infrastructure you will need tomorrow, not just support the infrastructure you need today.
Learn more about the benefits of partnering with a managed services provider.
Be clear: none of these services is better than any other, but one might be a better fit to your business. It entirely depends on what your IT challenges are, the level of IT expertise you have in-house, and how much control of your IT resources you’re willing to turn over to a third-party. Contact CCS Technology Group to discuss how our IT services match your business and IT needs.
Interested in learning more? Find out the benefits of working with IT pros.