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Case Study – Healthcare – Skyway Behavioral Health
Start Up Requiring Robust Infrastructure – From Planning to Implementation
The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
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Cloud Services and the SMB Revolution
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Office 365 Migration Made Easy
Migrating over to Office 365 has never been easier with CCS Technology.
The Advantages of Working with I.T. Pros
Learn how working with a seasoned technology pro makes your work easier.
Closing Common Cybersecurity Holes
Learn several critical cybersecurity tips and tricks any SMB can use.
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Is Your Company Ready for the Post-Coronavirus Workplace?
/in Blog /by Chris HigginsAs the Coronavirus eases, how is your company going to structure work hours? Will you require some meetings to be in-person meetings? How will you provide for flexible workspaces, social distancing, working from home, working in the office, or a hybrid model that combines working at the office with working from home?
In any case, know 3 things:
The Future – A Hybrid Work Environment
A hybrid work environment is challenging to create. It requires technology solutions, SECURE remote access, the bandwidth to support remote access, and the tools/apps to help employees work together as if they were all in the office or sitting around the same conference table.
As mentioned above, hybrid work environments are challenging to create, but here are four things to consider as you invest in creating your hybrid work environment:
The issues listed above are on top of an IT system that prevents virus attacks, hackers, ransomware, or something even as simple as some data not being backed up in the cloud (i.e., on new employee laptops, etc.).
If your IT system goes down, your employees are unproductive, and your customers are unhappy.
Bottom Line: Make sure you have IT support that will proactively monitor your IT systems for potential issues as well as keep your systems up and running.
2. Ensure that employees have the tools (laptops, docking stations, monitors, phone apps, etc.) so that they remain productive at the office, at home, and on the go.
3. Ensure that all spaces provide for robust network connectivity and videoconferencing, so it is as if your remote employees are as productive as they are when they are in the room with you.
4. Implement solutions so your employees can seamlessly collaborate and serve customers no matter where they are located.
As we recover from the pandemic, the world of work and how it gets done is changing every week. Make sure your IT systems and your employees are equipped to meet and exceed your customer’s expectations – while your ill-equipped competitors drop the ball.
If we can answer any questions for you or help make sure your systems are equipped for whatever is ahead, please let us know.
The Benefits of Using an MSP
/in Blog /by Chris HigginsSince the beginning of the Covid-19 pandemic, a majority of companies have had to make the switch to working remotely to protect employees. This happened quickly when the pandemic was new, and we were told to enforce social distancing. We had to adapt to the acceptance and implementation of becoming a remote workforce. Managed Service Providers (MSPs) have been instrumental in providing IT support to businesses across the globe. They assist businesses and companies by securing, monitoring, and maintaining networks and IT infrastructure.
Over the last 12 months or more, the demand for MSP partnerships has exploded due to the huge increase in remote working. And it won’t go back anytime soon. In fact, over 75% of the workforce hopes to continue working from home when the pandemic ends. The surge in interest is thanks to the huge benefits managed services offer. With this in mind, let’s take a look at what these benefits are for using someone to manage your IT.
Improved Network Performance
Having a network that performs well is vital for efficiency. This is even more important now that people are working in lots of different environments. If a network can receive, transmit and exchange data easily, we can consider its performance to be good. We achieve this efficient data exchange by making sure there is the right balance between qualitative and quantitative data. This is the task of network administrators who measure, review and improve services so employees can access the network without issue. This means both in-office and remotely.
When a company delegates the role of the network administrator to a Managed Service Provider, it makes tackling the challenges of remote working a lot easier. The technological advancement and expertise of an MSP fills the need for an in-house IT team and increases its proficiency. Managed Service Providers have better resources and experience to identify and fix network problems in real-time. What’s more, with an MSP’s continuous monitoring, there is less room for error and fewer problems relating to server space. There is also less downtime.
Accessing the Latest Technology
The culture of remote working means that many companies have fast-tracked evolving their technology. Alongside a change in tech, there is an inevitable need for infrastructure changes. With a robust MSP, growing businesses can tap into new technology enhancements. New technology means that companies have tools like hosted telephone systems, virtual desktops, and VPN, as well as lots of applications that provide help for remote working and productivity. Migrating to a web-based cloud needs careful consideration, however, as there are risks if you have no cloud experience.
24/7 MSP Support Available
With an in-house team, support is generally only available during working hours. Many MSPs, however, provide around-the-clock services for tech issues, including remote workers.
Some business owners are skeptical about the value of 24/7 support. That’s because the value is hidden, like the saying, out of sight, out of mind. We’ll just touch on two of the biggest features of 24/7 value as examples.
First is continuing cybersecurity support. It’s safe to say that hackers never sleep. So why should your business? MSP’s monitor cybersecurity threats overnight as part of their coverage. This gives you an extra layer of safety that you don’t have if everyone goes home at 5:00.
The second benefit that goes unnoticed is getting network projects done while the workstations are idle. This can be updating or installing software, backing up files, or migrating huge chunks of data to the cloud. This means there is no downtime for your employees. The days of gathering around the water cooler while engineering runs updates are long gone. Also, running these tasks in the middle of the night usually means a lower cost of electricity. Especially in the summer months.
Risks of Working Remotely
With remote working, employees are seen as a weak link for cybersecurity. This risk has grown since companies have had to switch to remote working quickly and without warning.
So, what risks are there with remote workers and how can MSPs help?
The most likely things to bring organizations grief are ransomware, credential theft, risky clicks, and phishing campaigns. A big concern for business is exposed compromised credentials. If workers have weak or reused passwords, it makes for an easy way in for cybercriminals and hackers.
We can’t stress enough the importance of password hygiene. This step, along with regular employee training, goes a long way in protecting your company from cyber-attacks.
How can MSPs help to reduce risks associated with remote working?
An MSP will install anti-virus software in every workstation. Both in-office and remote. This protects employees from immediate danger and defends employees from malicious emails and ransomware attacks. MSPs will also monitor networks regularly for threats, and will backup data regularly. This means if there is a breach or crash, the MSP can help recover any lost data.
Using an MSP to help with remote working is a great way to enhance your performance and protect your data. Tasks like migrating on-premises infrastructure to the cloud require careful consideration. It must be done correctly.
As your MSP we are here to help you with all of your technology needs. From PCs to servers, phone systems to the cloud, we can help. Whenever you need us, don’t hesitate to contact us!
Understanding Cloud Technology: A Summary
/in Blog /by Chris HigginsWhen it comes to using cloud technology and solutions, it’s good to know how the cloud works. Today, we’ll look at a summary of what cloud computing services are and how cloud computing could be the right solution for your needs!
What are Cloud Computing Services?
First of all, we need to define what the cloud is. While most people are vaguely aware of what the it is, they often don’t fully understand how it works.
What is the cloud? Well, at its very simplest, it is a virtual data storage solution. In the past, when you wanted to save a file, you had to save the file directly onto your device’s hard drive. There was no option for directly saving the file in a format where you could share it with other individuals or devices. Of course, that’s not to say that files couldn’t be shared and edited by other people. You simply had to send the file to them manually –by email, for example – so they could download it and open the file.
The cloud provides a different solution for storing your files. New technology allows individuals to save files to the cloud. In turn, files saved are then accessible from anywhere, as long as you’ve got an internet-enabled device upon which to view them.
How the Cloud Works
Most people remember using servers or storage devices to save files. The cloud works slightly differently from this, though. Cloud computing companies have expansive cloud data centers. These data centers host many “virtual devices” designed to imitate real, physical devices and desktops. As a result of this, individuals using these computing services can save their files directly onto one of these virtual devices instead of onto their real device.
By doing so, individuals who’ve saved their files can access them from anywhere. The virtual device model represents a key benefit, of course. It means you can open and edit a file from any internet-enabled device. It also means that other people can access and load the file and work on it at the same time you are working on it. This helps increase productivity and streamlines the work process. It even allows members of a team to work collaboratively on multiple projects at the same time, with multiple team members making edits to the file simultaneously.
Staying Safe While Using Cloud Storage Solutions!
Cloud storage solutions represent a safe and secure way of saving your files. A key benefit of these solutions is that they automatically integrate a backup disaster and recovery service. This means that your files are saved across multiple virtual servers. Because of this, cloud computing companies can ensure that your files remain safe and secure. Even in cases where the data center or virtual device has gone down, your data remains safe.
However, it should be noted that not all threats to your devices come from within the cloud. Indeed, it’s still imperative that you keep cybersecurity protocols at the front of your mind while saving files. Some protective measures you might want to implement could include choosing a complex password and never sharing your login details.
The Cloud and Big Data
Big data is a massive business niche nowadays. It is made possible thanks to the invention of cloud computing services and infrastructure. In short, without these computing technologies, software that we all know and love, such as social media, would be very different indeed.
Big data, as the name would suggest, produces a staggering amount of data and information. For all of this information to be stored on a physical device would be impossible. Indeed, the sheer quantity of data created would be too large for storage on any normal device. Even the most high-tech device couldn’t come close. However, the cloud makes it possible to store the amount of data that big data applications and programs require. As a result of this, it’s safe to say that the cloud has transformed how we experience the world.
How the Cloud Allows us to Work from Home
The cloud has been essential in enabling us to work from home. This was made especially true during the Covid-19 pandemic. With many of us unable to get into the office as we normally would, the new remote workforce found a home in the cloud. Being able to complete work from home has been an increasingly important aspect of our new working lives. As you know, this would almost certainly have been more difficult without cloud technology, if not impossible.
Cloud technology has made it possible for us to keep working from any internet-connected device. As we’ve summarized, the cloud works by creating virtual devices within the computing companies’ expansive data stores. The cloud infrastructure mades it possible for colleagues to work collaboratively with each other. They can work together even if they are hours away from one another. Furthermore, cloud architecture enables employees to pick up on the work they left at the office from the comfort of their own home.
For sure, the contribution of cloud solutions during the pandemic has been pivotal. Without them, we would have faced a lot more difficulty adjusting to the new situation that lockdowns and restrictions imposed upon us!
Get to Know This Technology!
The cloud is a highly complex topic. But as providers of premium quality information technology support, it’s our job to keep you informed. Please contact us if you have any questions at all. We’re here to help!