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When it comes to IT services, knowledge is power. The single most valuable thing we can pass along to our clients is our expertise.
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Insider 94 Navigator 2023
Resources & Advisors for Buying & Selling a Business
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Case Study – Healthcare – Skyway Behavioral Health
Start Up Requiring Robust Infrastructure – From Planning to Implementation
The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
Learn more about the benefits of partnering with a managed services provider.
Cloud Services and the SMB Revolution
Learn more about how Cloud Services from CCS make your life easier.
Office 365 Migration Made Easy
Migrating over to Office 365 has never been easier with CCS Technology.
The Advantages of Working with I.T. Pros
Learn how working with a seasoned technology pro makes your work easier.
Closing Common Cybersecurity Holes
Learn several critical cybersecurity tips and tricks any SMB can use.
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Spot Business Opportunities Being Missed
/in Blog /by Chris HigginsIn just the past five years, the amount of data available in your accounting system and in your industry has grown exponentially. All levels of the company from clerk to CEO are getting overwhelmed with data.
DATA DATA DATA!
All companies, even the smallest are getting more data every day. You are compiling some level of customer data, vendor data, competitive market data. It can get overwhelming. What do you do? Some people choose to do nothing. As a result, they will never know if there is gold in that pile of data. Others will shudder at the thought of the army of people needed to analyze the mountain of data they have collected. Meanwhile, a few will turn the page and consider embracing modern solutions.
FROM DATA TO BUSINESS INSIGHTS!
Business owners and executives have to make decisions regularly. The best decisions are made when you have better information with which to weigh those decisions.
Finally! There are tools to quickly filter through all that data to provide you with the information. Information that allows you to spot opportunities in your industry that your competitors are missing.
Information that provides real reasons to make that decision, to create a new strategy, and with acknowledgement to Star Trek – To boldly go where no one has gone before.
Are you ready for a company-wide enterprise system that:
DOs and DO NOTs
You do not need to learn a programming language, you can become an expert in machine learning or study artificial intelligence.
You Do need to:
Throughout the month of June we’ll help challenge your team’s thinking about what your company could achieve with the right tools. Furthermore, we will provide you some thoughts on what to look for in the right tools for you. We will share some studies and metrics from industry leading experts.
We look forward to partnering with you to help your company achieve record-setting results!
If you can’t wait and want to know more today, learn more. Our consultation comes at no-cost, no-obligation. We are here to discuss your business and system challenges and what modern ERP solutions can do for you.
Remote Working in Today’s World
/in Blog /by Chris HigginsThis is the final blog post in our series of four on the topic of remote and hybrid working. In it, we’ll summarize what we’ve talked about in the previous three blogs and finish with a quiz so you can see how much you’ve taken in.
The start of the Covid-19 crisis seems like it happened a long time ago. But these past 12 months or so have caused the biggest shift in working practices in modern times. Before 2020, few companies were offering their employees the chance to work from home. You’d see the occasional ‘hot desk’ company or the workers who logged onto coffee shop Wi-Fi for a change of scenery. Ultimately, though, remote working wasn’t common practice.
A few stats
COVID-19 changed the way we do business. Social distancing caused us to modify the way we interact. Owners are deciding how things will look in a post-pandemic world. Some business owners seem to have a “trust” issue with employees they cannot keep an eye on. Many workers and businesses don’t see a complete return to office working anytime soon.
Pre-pandemic, less than 20% of employees across the country worked from home.
Currently, up to 70% of employees work from home at least one day a week. And that number is expected to grow.
Surprisingly, almost 50% of businesses in the U.S. do not allow their employees to work remotely. There are many reasons for this, but the number one reason is usually this: productivity.
However, the statistics show a completely different story. Several studies came to the same conclusion; remote workers have less unproductive time, work more hours per week, and are up to 47% more productive than the workforce in the office.
Moving forward, we see more of a hybrid model taking place. Many businesses were able to downsize their office space, so they can’t bring everyone back. And, the fact is, the employees are getting used to the new arrangement. At least 50% of remote employees wish to remain remote, even after the pandemic has run its course.
The benefits of remote work
Forced to adopt the practice of remote working, many businesses call it a success. What started as a challenge has turned out to be a benefit. Most businesses are planning to keep their employees remote at least on a part-time basis.
This means companies have had to improve the performance of their networks. Their IT infrastructure has changed to be more efficient. MSPs have certainly played a role in this and have had a big part in improving the IT systems for businesses around the world.
Small and large companies have turned to MSPs to help them with their IT needs during the pandemic. These MSPs can access the latest technology and offer 24-7 support, Around-the-clock support isn’t possible with in-house IT teams who work 9-to-5.
Remote working risks revealed
Of course, with such changes, companies have experienced the downsides to remote working too. With remote workers, there’s often a higher risk of cyberattacks or security breaches. MSPs have helped in this regard too. They monitor for threats, back up data, and give peace of mind that they’re always on the lookout for threats.
After the Pandemic
Many companies have enjoyed the new way of working more than they anticipated in the first place. With the experience and confidence in remote working, it is thought that many companies will strive to keep at least some aspect of remote working going forward. And it will remain even once the pandemic has ceased.
Hybrid working means different things for different companies but essentially, employees have more freedom as to their working pattern. They might be required to work in-house for one or two days a week and be at home the rest of the time, for example. There are lots of ways in which hybrid working might work but it is likely to mean that there isn’t as much need for office space in the future. With hybrid working being highly likely, we expect to see an increase in Managed IT services too.
MSPs and the hybrid workforce
Many companies had to adapt during the pandemic, but so did MSPs. It could be said that their challenge was greater in some ways, given that they had to learn and adapt quickly so that they could help their clients more efficiently.
MSPs were able to help companies be available for their clients with great success and have shown how they are key partners in a company’s functionality. That’s not to say that MSPs have taken over and there is no need for in-house IT teams, quite the opposite. MSPs’ work complements that of existing in-house teams.
Conclusion – remote work in today’s world, is it for you? If you have any questions about supporting a hybrid workforce please contact us. As a Managed Service Provider, we can help you find the perfect solution. Remember: we’re your business growth partner, so take advantage of our knowledge.
Solving the Challenges of the Hybrid Workforce
/in Blog /by Chris HigginsIn our last blog, we mentioned how companies have adapted their workflow amid the pandemic. We now expect that this new hybrid practice, where employees mix home working with office working, is here to stay. To put a figure on it, the Institute of Directors carried out a study, which showed that 74% of companies are going to offer support to employees who work remotely after the pandemic. Of course, this is good news for many but it is also a challenge for those in IT.
When the majority of employees only visit the office a couple of times a week, it becomes important to have a smooth-running IT infrastructure. There are many challenges to overcome, including data security, reduced visibility, and home Wi-Fi connection issues. To work effectively and keep businesses moving forward, hybrid working needs IT support.
COVID-19 Challenges
The global health crisis of 2020 created many challenges for most companies. It was an opportunity for us to enhance, shift, and adapt to our new reality. Managed Service Providers quickly learned how to help businesses stay available for their clients as well as their employees at home. However, many companies still used static and inflexible network designs. This meant they had to make big changes to be able to support their remote workforce. Poor bandwidth was the first big hurdle. Security issues and increased cloud traffic meant many companies had to turn to IT professionals to help them adapt.
MSPs as key partners
Managed Service Providers have worked tirelessly to help solve the new problems arising from the increase in remote working. What makes MSPs effective in their role as a key partner is their relationship with the network operators. This means they can find the best available services for their clients to help them solve their problems. MSPs also help remote workers with phones, software, data storage, and security.
An MSP complements any existing in-house team. They can monitor network security and server performance and prevent potentially costly outages by increasing security. Essentially, a good MSP minimizes disruption to key functions in a business.
Another thing that MSPs can offer is mobility support. This means they can arrange plans and devices for remote workers to help them be just as effective at home as they were on site. Setting up phones, tablets, and webcams will ensure your team never loses connection with you.
Cloud Technology
With remote working at an all-time high, cloud technology has been essential. Forbes believes that almost half of the data in the world will be cloud-based in 2025. MSPs can help businesses migrate their IT infrastructure to a cloud-based system. This means employees can continue being just as productive wherever they are working. This ease of accessibility needs to be secure, and MSPs are there to help.
Automation
Automation can help the hybrid workforce by removing a lot of the friction they encounter. For example, repetitive processes – e.g. data entry – can be an automated task. That means employees can focus on other, more complex tasks. They become more productive as a result, which means the business can grow.
It is also possible to automate other things, such as diagnostic tools. With automated diagnostics, employees can troubleshoot, identify and fix small issues on their own, remotely. This reduces pressure on other team members and saves the company time.
Automation also helps improve visibility in the organization. It means that interactions, progress and updates are kept in check for all to see. This is vital to preserving transparency when hybrid working is involved.
Final thoughts – helping companies adapt to their new ‘hybrid’ way of working
The hybrid workplace is going to be around for a long time. Perhaps forever. MSPs can help companies embrace the changes that the pandemic forced upon them. They can help businesses maintain their continuity and provide them with the support they need for their future growth. Simply put, an MSP can help companies reap the rewards of a solid IT support base.
If you have any issues or questions concerning your network infrastructure, or about creating a hybrid workplace, please let us know. As your MSP, we are here to help you with everything technology related. Contact us to discuss your needs!